Method of purchase

www.Talent-Jewels.com accepts orders only after registration.

An invoice will be issued for each order placed.

After the invoice has been issued, no changes will be possible.

www.Talent-Jewels.com once the order has been received, before making the payment, reserves the right to accept or cancel it, the possibility to check the availability of the requested product and, failing that, to promptly communicate the non-availability . In this case, if desired, it will be possible to replace the requested product with others included in the catalog and still available or cancel the order.

By placing an order on the website www.Talent-Jewels.com, the customer declares to have read the conditions of sale, the payment methods proposed and the entire purchase procedure. With express reference to the articles 3 and 4 of Legislative Decree 185/89, the customer will receive, via e-mail, all the information necessary for the identification of the seller which the customer must keep together with the e-mail of acceptance of the contract.

General conditions of Sale

- 1. Introduction

These general conditions of supply apply in full to each order except for special written exceptions sent by www.Talent-Jewels.com to the Customer.

Placing an order implies full acceptance of these general conditions

sale.

- 2. Prices

The prices indicated on our site are indicative and may vary without notice.

In any case, the price that will be indicated on the order confirmation that will be sent to the customer following the sending of an order will prevail.

The prices indicated on all pages of our site include VAT.

The prices also do not include transport except in cases where it is expressly indicated.

However, as will be indicated in more detail in point 5, under certain conditions the costs of

shipping and insurance can be paid for by us.

The full price and the discounted price are indicated for each item.

- 3. Orders

Orders will be accepted for the minimum quantities indicated (only where specified).

Minimum order Euro 30.00 excluding VAT.

- 4. Payment

The accepted forms of payment are bank transfer, cash on delivery to be paid to the courier (limit accepted by the courier), PostePay card top-up, credit cards, bank check or letter to be delivered to the courier.

- 5. Shipping costs

Shipping costs can be consulted in detail on shipments and deliveries.

- 7. Returns and returns for repair and/or replacement.

The return of the goods, in all cases, must first be expressly authorized by www.Talent-Jewels.com

The return can be requested for incorrect order, incorrect supply, for repair and/or replacement under warranty, or for repair out of warranty.

Following the return request, if this is authorized, the return RMA code will be communicated to the customer.

The customer must send the goods to be returned to the address that will be communicated, clearly indicating the RMA code communicated to him on the package packaging.

The products must be sent free port, under penalty of non-collection by the receiving centre.

It is important that the packaging of the Products is carried out with the utmost care,

taking all the necessary precautions to avoid damage during transport.

The Products will first be checked, then it will be decided, depending on the circumstances, whether

send them for assistance, replace them, or proceed with a refund in the case of a return.

In the event of a replacement request due to an incorrect order, it is essential that the customer also sends the new order at the same time as the return request.

If, following the return of the Products for replacement, a

order of other Products of equal or higher value (for example: if the customer is

undecided about what to order as a replacement), the procedure will be frozen pending receipt of the new order.

It will not be possible to request a refund for goods returned due to an incorrect order and a subsequent request for a replacement.

Returns will be allowed, followed by the crediting of the amount paid (net of shipping costs) only in the event of withdrawal, and in cases where this is foreseen.

Please note that for some items it is not possible to request a replacement: Watches and accessories

and similar products.

Packing, shipping and insurance costs and any other ancillary charges will be charged to the customer, in addition, of course, to any repair costs, where due.

- 8. Returns and returns for replacement following damage due to transport.

The return can also be requested in the event that the products are damaged during transport.

If the damage is already evident upon receipt of the package, it is advisable to immediately highlight it to the courier and to collect the package only if it is clearly indicated on the copies of the waybill that the package is accepted subject to verification and quantification of the damage in order to be able to request a refund.

If the courier refuses to report the incident, you can refuse the package, asking for it to be returned to the sender due to damage to the contents and immediately notifying us.

If the damage is not visible from the outside, or if it has escaped the addressee, it will not be easily possible to retaliate against the courier.

In any case, since the goods travel insured, we will take care of forwarding a letter anyway

request for reimbursement for damage suffered by the equipment.

To be able to request the replacement of equipment damaged during transport is

It is essential that we are promptly notified.

The refund request can be submitted by us strictly within 15 days from the date of shipment.

We therefore advise our customers to check the conditions of the products immediately and very carefully upon receipt, as it will not be possible to accept requests for

replacement for damage beyond the 15th day from the time of shipment.

At the same time, the customer is required to file a complaint with a local police station

in which you must indicate that you have received the damaged goods, specifying that the damage

it was caused during transportation.

The complaint is an essential document to be able to request a refund from the courier,

therefore, after submitting it, the customer must send us a copy.

Since the times of evaluation and eventual reimbursement of the damage are quite long, waves

avoid our customers having to wait for the completion of the investigation relating to the refund request to get the replacement products back (provided that the refund request is accepted), we give them the opportunity to return the damaged equipment in order to be able to replace it.

Following the return request, if this is authorized, the return RMA code will be communicated to the customer.

The customer must send the goods to be returned to the address that will be communicated, clearly indicating the RMA code communicated to him on the packaging of the package.

The Products must be sent carriage paid, under penalty of non-collection by the receiving centre.

It is important that the packaging of the products is carried out with the utmost care, taking all the necessary precautions to avoid further damage to it during

transport. As a reimbursement request will be presented to the courier, the customer will also have to return the package that contained the damaged goods, because the courier may ask us to show the packaging of the package before authorizing the refund.

The ideal would therefore be to return the entire package with the damaged equipment inside,

enclosing everything inside another box to leave the shipment intact

previous one. It is also recommended to insure the returned goods to avoid further complications. The equipment will first be checked, then the customer will be notified regarding the possible shipment of the replacement equipment.

Following the communication by the courier of the outcome of our request for

reimbursement for damage to the equipment and its consequences, in case of

positive outcome, if recognized, we will proceed to reimbursement of the shipping costs incurred for the return of the damaged products.

- 9. Right of withdrawal

The consumer who for any reason is not satisfied with the purchase made,

has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason.

The right of withdrawal is regulated in accordance with Law No. 50 of 15/01/1992 and subsequent additions.

 

 

9.1 - Terms

- For contracts that have not yet been completed, without having yet made the payment, it is sufficient to send a cancellation e-mail containing the data of the order and of our. order confirmation to info @talent-jewels.com - For contracts already finalized with goods already received, communication must be given within 10

working days from the date of receipt.

 

 

9.2 - Mode

www.Talent-Jewels.com is particularly attentive to the needs of its customers.

In the event that the customer wishes to return the purchased goods, he can do so very well by sending a simple communication by e-mail to info@talent-jewels.com

Alternatively, the customer, if he deems it appropriate, can operate in the ways prescribed by law,

by sending a registered letter with acknowledgment of receipt to the address indicated on the invoice

attached to the goods, specifying all the data of the sale.

Within the same period, a telegram can be sent to the address indicated on the invoice or a fax to 0922 968715 which must in any case be followed up within 48 hours by the letter

registered letter with acknowledgment of receipt confirming the withdrawal.

Upon receipt of the withdrawal request, an e-mail authorizing the return will be sent to the customer with the relative RMA code.

Also within 10 working days, all purchased goods must be returned to the sender-supplier (including packaging and any documentation and accessory equipment:

manuals, etc.); to limit damage to the original packaging, we recommend,

when possible, to put it in a second box.

In all cases, the affixing of labels or adhesive tapes directly on the package should be avoided

original of the product.

In other words, everything possible must be done so that the returned product is intact in all its parts,

including the packaging.

The return costs and the means to be used will be at the expense and responsibility of the Customer who will not be compensated by www.Talent-Jewels.com in the event that the goods are lost or damaged.

It will also be necessary to specify on the package the wording "Subject: withdrawal, order no., invoice no., sender and RMA number". Packages without the above indications will not be accepted.

Once the goods have been received, www.Talent-Jewels.com will proceed, following a positive outcome of the check on the returned goods, to issue a credit note for the entire amount paid by the Customer, net of shipping costs only.

If for some ongoing promotion or any other reason www.Talent-Jewels.com has

given the aforementioned shipping costs to the customer, as this gift is in any case

subordinated to the purchase, they would also be deducted from the credit note.

The credit note will be refunded within 30 days unless the Customer decides

to purchase goods of the same amount.

- 10. Cases in which it is not possible to exercise the right of withdrawal

On the basis of the provisions of Article 5 - paragraph 3 - letter "d" - Legislative Decree 185/99 The consumer cannot exercise the right of withdrawal in the event of the supply of sealed audiovisual products or computer software, opened by the consumer.

The right of withdrawal is lost entirely, due to lack of the essential condition of integrity of the

good (packaging and/or its contents), in the cases www.Talent-Jewels.com ascertains:

Even partial use of the asset and any consumables

The lack or damage of the external packaging and/or the original internal packaging

The absence of integral elements of the product (accessories, manuals, parts, ...)

Damage to the product for reasons other than its transport

In the cases indicated above, www.Talent-Jewels.com will return the purchased goods to the sender,

charging the same shipping costs

- 11. Who does not have the right of withdrawal

The consumer cannot exercise this right of withdrawal if he purchases for purposes related to his business or professional work activity or where he had purchased with a VAT number, with the relative invoice issue.

- 12. Cancellation of an order

The customer can cancel the order by simply communicating it by e-mail to the address

info@talent-jewels.com as long as the same has not yet been processed.

 

- 13. Late cancellation

 

12.1 - Order with payment by advance bank transfer.

If the cancellation should take place after the shipment of the goods, the customer will still be required to receive the goods, subsequently requesting the authorization at the Come Back.

After the return, the credit note will be issued and the customer will be refunded the amount paid, net of shipping and insurance costs for both shipping and return. Even if the customer refuses delivery of the goods to avoid their subsequent return, he will still be required to reimburse www.Talent-Jewels.com for the shipping and insurance costs already incurred, as well as the shipping and insurance costs for returning the item. goods by the courier.

 

12.2 - Order with cash on delivery.

If the customer who has requested and obtained to pay for the goods on delivery, should

canceling the order after the goods have been shipped, will in any case be held upon receipt of the goods, requesting the immediate return and refund of the amount paid, net of shipping costs.

Even if the customer should refuse delivery of the goods to avoid the next one

return, he will still be required to reimburse www.Talent-Jewels.com for the shipping costs and

insurance, as well as the cash on delivery charges already incurred by the latter, as well as the expenses

shipping and insurance for the return of the goods by the courier.

- 14. Warranty.

Our company has implemented and applies the "European Guarantee of Conformity" towards the

"Consumer" (End User), which provides coverage for 24 months, from the date of purchase,

against manufacturing defects and any non-conformities found on the purchased product.

The "Commercial Guarantee", offered by the manufacturer, unless otherwise indicated, is 12 months.

The warranty does not cover products that have been tampered with, repaired by third parties or used incorrectly

in accordance with the intended conditions of use.

Products deemed to be defective, which at the Supplier's sole discretion are actually found to be

defective, may be repaired or replaced without this implying any liability for the Supplier for any direct or indirect damage.

Return requests must be sent to www.Talent-Jewels.com in writing and sent to

info@talent-jewels.com The guarantee is provided exclusively in our laboratories or those of the manufacturer, depending on the brand and type of equipment.

Once the return authorization has been received, the Purchaser is required to ship the

possibly defective product. Following the request, if this is authorized, the return RMA code will be communicated to the customer.

The customer must send the goods to be returned to the address that will be communicated, clearly indicating on the packaging of the package the RMA code that has been communicated to him.

The equipment must be sent carriage paid, under penalty of non-collection by the centre

collection.

The equipment will first be checked, then a decision will be made, depending on the circumstances, whether to send it for service or to replace it. Shipping costs are charged to the customer, unless otherwise indicated in the return authorization e-mail.

 

- 15. Liability.

With the order, the Buyer assumes responsibility for compliance with the law and regulations

safety related to the use of the purchased products.

Therefore, any liability of the Supplier for any and all direct or indirect damage is excluded

caused to people or things by the improper use of the products supplied.

In no case can the Supplier be held responsible, even indirectly, for the failure or insufficient functioning of the products and/or for the consequent damages.

- 16. Legal notices.

All trademarks in our catalog are registered by their respective owners.

The images accompanying the various articles are purely indicative and not always

represent the article in detail.

To be sure not to make mistakes, don't rely on the images but pay close attention to the descriptions that accompany each item.

In case of uncertainty, our technical or commercial support is at your disposal to get all the clarifications you need. ________________________________________________________________________________________________________

Right of withdrawal

Article 64.

Exercise of the right of withdrawal

1. For contracts and contractual offers at a distance or negotiated away from business premises, the consumer has the right to withdraw without any penalty and without specifying the reason, within the term of ten working days, except as established by article 65, paragraphs 3, 4 and 5.

2. The right of withdrawal is exercised by sending, within the terms set out in paragraph 1, a written communication to the professional's office by registered letter with acknowledgment of receipt. The communication can be sent, within the same period, also by telegram, telex, e-mail or fax, provided that it is confirmed by registered letter with acknowledgment of receipt within the following forty-eight hours; the registered letter is understood to be sent in good time if delivered to the accepting post office within the terms established by the code or by the contract, where different. The acknowledgment of receipt is not, however, an essential condition for proving the exercise of the right of withdrawal.

3. If expressly provided for in the offer or in the information concerning the right of withdrawal, instead of a specific communication, the return of the goods received is sufficient, within the term referred to in paragraph 1.

Article 65.

Effective dates

1. For contracts or contractual proposals negotiated away from business premises, the deadline for exercising the right of withdrawal referred to in article 64 starts:

a) from the date of signing of the order note containing the information referred to in Article 47 or, if no order note is prepared, from the date of receipt of the information itself, for contracts concerning the provision of services or for contracts concerning the supply of goods, if the product covered by the contract has been previously shown or illustrated by the professional to the consumer;

b) from the date of receipt of the goods, if later, for contracts concerning the supply of goods, if the purchase was made without the presence of the professional or a product of a different type from the one covered by the contract was shown or illustrated.

2. For distance contracts, the deadline for exercising the right of withdrawal referred to in article 64 starts:

a) for goods, from the day of their receipt by the consumer where the information obligations referred to in article 52 have been satisfied or from the day on which the latter have been satisfied, if this occurs after the conclusion of the contract provided no later than three months after conclusion;

b) for services, from the day of the conclusion of the contract or from the day on which the information obligations pursuant to article 52 have been satisfied, if this occurs after the conclusion of the contract provided that no later than three months from the conclusion itself.

3. In the event that the professional has not satisfied, for contracts or contractual proposals negotiated away from business premises, the information obligations referred to in Article 47, or, for distance contracts, the information obligations referred to in articles 52, paragraph 1, letters f) and g), and 53, the deadline for exercising the right of withdrawal is, respectively, sixty or ninety days and it starts, for goods, from the day of their receipt by the consumer, for services, from the day of conclusion of the contract.

4. The provisions referred to in paragraph 3 also apply in the event that the professional provides incomplete or incorrect information which does not allow the correct exercise of the right of withdrawal.

5. The parties may agree on broader guarantees for consumers than those provided for in this article.

Article 66.

Effects of the right of withdrawal

1. With the receipt by the professional of the communication referred to in article 64, the parties are released from their respective obligations deriving from the contract or from the contractual proposal, without prejudice, in the hypothesis in which the obligations themselves have been in the meantime in all or partially fulfilled, the additional obligations referred to in article 67.